Press Release

PUC Reminds Customers: Electric, Natural Gas Service Can Be Terminated April 1 Regardless of Income

Published on 3/27/2014

Filed under: Electric Gas

HARRISBURG – The Pennsylvania Public Utility Commission (PUC) today reminded consumers who are behind on their electric and natural gas bills that their service may be terminated as of April 1, regardless of income.

“The severe winter cold has meant we are all using our heating systems more, which means higher energy bills,” said PUC Chairman Robert F. Powelson. “Many across Pennsylvania are struggling to pay their bills. Past-due electric and natural gas bills can lead to termination as of April 1 no matter what your financial situation. If consumers receive a termination notice, do not ignore it. Taking the steps to avoid termination means customers also avoid reconnection fees and security deposits, which can add up and make service reconnection expensive.”

The PUC urges customers who receive a termination notice to call the utility immediately. Resources are available to help consumers maintain service. If consumers are not satisfied with the utility response, they are encouraged to call the PUC at 1-800-692-7380.

Prior to termination, the utility company will provide two notices and give consumers the opportunity to contact it to make arrangements to avoid termination. If service is shut off, the company will leave notice telling consumers what to do to have service restored. Payment to restore service will depend on the consumer’s household income and payment history. Consumers may be required to pay a security deposit equal to two average monthly bills, reconnection fee or the full balance of the bill.

Additional information about the law that applies to the termination and reconnection of utility service can be found on the PUC website.

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.

For recent news releases and video of select Commission proceedings or more information about the PUC, visit our website at www.puc.pa.gov. Follow the PUC on Twitter – @PA_PUC for all things utility.  “Like” PAPowerSwitch on Facebook for easy access to information on electric shopping.

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Contact:

• Press Secretary
  717-787-5722