Informal Complaint Form

Due to the volume of informal complaints that the PUC is currently receiving, it may take 3 to 5 business days to respond to your complaint.

If your complaint is TERMINATION related, you may want to consider contacting the PUC's Bureau of Consumer Services at 1-800-692-7380 rather than filing an online informal complaint. 

Browser Compatibility

The website has been optimized to work with Internet Explorer 11. In addition, the form below has been tested and works with the following browsers using the Windows 7 operating system:

  • Internet Explorer 10*
  • Internet Explorer 11*
  • Google Chrome (latest version- 31.0.1650.63)
  • Mozilla Firefox (latest version - 26)

*Some functionality may be affected when using a different Internet Explorer version. Modifying your browser Compatibility View settings to include the “pa.gov” domain will improve website performance with these versions of Internet Explorer.

The Compatibility View settings can be found by clicking on the "Tools" button or click "Tools" from the browser menu bar. Click on Compatibility View Settings, then add "pa.gov" to the list of Websites to view in "compatibility" mode (see below). Additional information on the Compatibility View settings for Internet Explorer versions 10 and 11 is available at Microsoft's Website.

Complaint Checklist and Instructions for the Informal Complaint Form - Please review both before filling out the Informal Complaint Form.

Required fields are indicated by an * and yellow-shaded textboxes. If you do not provide this information we will not make a record of your informal complaint, opinion or comment.

* Type of Service:
* Company Name:
* Account Holder Name:    
* Submitter Name: (If person filling out the form is different than the account holder.)
        
* Service Address:  
-        
* County:
Mailing Address: (Different than Service Address. )
 
-            
* Contact Numbers: (Check this box if you do not have a phone number. )
Home:    
Cell:     
Work:     
Preferred:  
* Does the PUC have permission to use your cell phone number to communicate with you, including text message updates, regarding your complaint? To assist with a resolution, your cell number may be shared with the utility.
 
Email Address:      
* Does the PUC have permission to communicate with you by email regarding updates, questions, and a copy of the final decision? Your email address may be shared with the utility.
 
* Have you called the company about your complaint?
 
* Approximate Date of Last Company Contact:  

* Utility Type:
* Utility Company Name:
*
Account Number:
  
* 2nd Utility Company Name:
*
2nd Account Number:
* Heat Related (Gas/Electric/Water only)
* Is your service on or off?           Service Off Date:
* Do you have a termination notice?
     What is the termination date and the amount due that is shown on the notice you received from the company?
           Termination Date on Notice:          Amount Due on Notice:
* Are you on the company's Customer Assistance Program?
* Are you requesting a payment arrangement?
      * Please provide the total gross income for all adults in the household:
            Income Type:       Income Amount:
      * Please provide your household size:
            No. of Adults:       No. of Children under 18:       Ages of Children: (Example: 1, 4, 6)

To submit documents with your complaint or opinion, please click the Submit Form and Upload Attachments button below after completing the form (File(s) must be in PDF format).

* Please enter complaint details:
Note: Please briefly enter specific details like bill amount, month/date billed, complaint reason, etc. to expedite processing.
* What is the resolution you are seeking for this issue?
* Briefly explain what the company told you when you spoke to them about the issue:
* Sometimes the information we gather while investigating a complaint is useful in a PUC formal case or in a legal action by the PA Attorney General's Office. Do we have your permission to use information we gather during this investigation in a formal or legal action?
* Do we have your permission to request information about your account from your utility company?