Informal Complaint Form
Due to the volume of informal complaints that the PUC is currently receiving, it may take 3 to 5 business days to respond to your complaint.
If your complaint is TERMINATION related, you may want to consider contacting the PUC's Bureau of Consumer Services at 1-800-692-7380 rather than filing an online informal complaint.
The website has been optimized to work with Internet Explorer 11. In addition, the form below has been tested and works with the following browsers using the Windows 7 operating system:
Internet Explorer 10*
Internet Explorer 11*
Google Chrome (latest version- 31.0.1650.63)
Mozilla Firefox (latest version - 26)
*Some functionality may be affected when using a different Internet Explorer version. Modifying your browser Compatibility View settings to include the “pa.gov” domain will improve website performance with these versions of Internet Explorer.
The Compatibility View settings can be found by clicking on the "Tools" button or click "Tools" from the browser menu bar. Click on Compatibility View Settings, then add "pa.gov" to the list of Websites to view in "compatibility" mode (see below). Additional information on the Compatibility View settings for Internet Explorer versions 10 and 11 is available at Microsoft's Website.
Required fields are indicated by an * and yellow-shaded textboxes.
If you do not provide this information we will not make a record of your informal complaint, opinion or comment.