Terminations for Electric, Gas & Water Companies
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| Terminations/Reconnections Year to Date through December 2010 vs. 2011 |
| A list of terminations and reconnections for major electric, natural gas and water companies, Year to Date through December 2010 vs 2011. |
2011 Utility Consumer Activities Report and Evaluation
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| 1st through 3rd Quarters |
| The latest quarterly update to UCARE provides a snapshot of Bureau of Consumer Services (BCS) activity for the first three quarters of 2011. It presents data on the customer service performance of the electric, gas, water and telephone industries. The update also reports the volume of consumer complaints, payment agreement requests (PARs) and inquiries received by BCS between January and September 2011. |
2010 Utility Consumer Activities Report and Evaluation
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| 2010 UCARE Report |
| The 2010 Utility Consumer Activities Report and Evaluation (UCARE) has been posted to the Pennsylvania Public Utility Commission’s website under the Publications and Reports tab. This report measures customer service performance of the state’s major jurisdictional companies in the electric, gas, water and telephone industries. Performance measures include consumer complaint rate, justified consumer complaint rate, response time to consumer complaints, payment agreement request rate, justified payment agreement request rate, response time to payment agreement requests, infraction rate and termination rate. |
Revised Motor Carrier Applications
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| The PUC has streamlined the application process for new motor carrier applicants. Please discard any old application forms and instructions that might have previously been printed and replace with the new forms and instructions that have a revised date of 9/11. |
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