COMMONWEALTH OF PENNSYLVANIA
invites applications for:

Utility Complaint Interviewer (Temporary)

The Commonwealth of Pennsylvania is proud to be an equal opportunity employer supporting workplace diversity.

SALARY:

$16.79 Hourly

JOB TYPE:

Non-Civil Service Temporary Full-time

DEPARTMENT:

Public Utility Commission

LOCATION:

Philadelphia County

OPENING DATE:

05/18/18

CLOSING DATE:

05/25/18 11:59 PM

JOB CODE:

G5205

UNION:

AFSCME

BARGAINING UNIT:

BUREAU/DIVISION:

Public Utility Assistance and Compliance

WORKSITE ADDRESS:

801 Market Street

CITY:

Philadelphia, PA

ZIP CODE:

19107

CONTACT NAME:

Shannon Marciano

CONTACT PHONE:

717-787-8714

CONTACT EMAIL:

smarciano@pa.gov

THE POSITION:

If you are dedicated to delivering exceptional customer service the Public Utility Commission wants to talk to you!

DESCRIPTION OF WORK:

This is responsible telephone receptionist work conveying general information on the Public Utility Commission, making referrals for further assistance, or taking consumer complaint or termination cases on prescribed forms according to established guidelines.

WORK HOURS:
Monday - Friday, 8 a.m. - 4:30 p.m.
The hours are flexible depending on call volume, and training periods can differ as well.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY:

Four years of customer service or consumer service experience; or

Any equivalent combination of experience and training.


*	1.	This position is in Philadelphia, PA. Are you willing and able to work in Philadelphia, PA?
		Yes No
*	2.	This is a temporary, full-time position. Are you willing to work a temporary but full-time schedule?
		Yes No
*	3.	What level of education do you have?
		Master's degree or greater Bachelor's degree Associate's degree Some college High school diploma or GED Other None
*	4.	How many years of experience do you have with receptionist duties, such as screening calls, greeting and directing individuals?
		None Less than 1 year 1-less than 2 years 2-less than 3 years 3-less than 4 years 4+ years
*	5.	How many years of customer service experience do you have which includes communicating both orally and in writing?
		None Less than 1 year 1-less than 2 years 2-less than 3 years 3-less than 4 years 4+ years
*	6.	How many years of experience do you have dealing with customer complaints, handling irrational or emotionally upset people?
		None Less than 1 year 1-less than 2 years 2-less than 3 years 3-less than 4 years 4+ years
* Required Question