THIS IS FOR MULTIPLE POSITION AND
HAVE A 6-MONTH DURATION
If you anticipate the need for an accommodation due to a disability, please
inform the Human Resource Office at the time an interview is scheduled.
work schedule will be assigned within the hours of 8:00 a.m. 6:00 p.m. (E.g.,
8:00 – 4:30, 8:30 – 5:00, 9:00 – 5:00, 10:00 – 6:00, etc.) With possible
overtime when necessary.
THESE ARE ENTRY LEVEL POSITIONS.
This position assists consumers in reaching reasonable
amortization agreements with utilities when their accounts are
delinquent. Specific duties are as follows:
Receives service termination complaints via telephone, letters; makes record
on log; solicits demographic, topical information.
Reviews complaints via utility company reports, telephone calls, conferences,
written statements, research, inquiry, investigation in order to decide the
validity of the complaint and the solution of same.
Insure fair, reasonable procedures to present pertinent evidence and the
challenge thereof by any party in the process of settling informal disputes.
Prepares settlement agreements when needed, insures a signature of parties as
reasonable under the circumstances to close cases.
Assists superiors in establishing, maintaining program procedures, practices
as established under 52 PA Code, Chapter 56.
Assists in the preparation of data through research for statistical
Prepares, insures validity of service termination reports sent to the Office
of Administrative Law Judge to assist in expediting the formal process.
Performs other duties as required.
Ability to read and analyze written correspondence, then
articulately summarize and enter appropriate information into internal
databases or operating systems.
Ability to enter, retrieve, and research information via the use of current
technologies. (E.g.: the web, internal/external data bases, other software,
Ability to read, learn and understand utility tariffs, commission
regulations, and relative statutes as they pertain to public utilities.
Ability to communicate in writing, representing the agency in a manner that
is grammatically correct, logically presented, and understandable.
Ability to perform telephone answering duties in a call center environment.
Ability to communicate verbally in a pleasant and clear manner, and in a
manner that is grammatically correct, logically presented, and
Ability to logically present facts both verbally and in writing which will
result in a decision which is binding on the consumer and company.
Ability to effectively communicate both verbally and in writing to facilitate
settlements in situations where a decision is not rendered.
Ability to interact effectively with the public, other agencies, and
Ability to learn and understand existing policies and procedures and
incorporate the information into assigned duties.
Ability to analyze and understand utility company reports, various reports
and supporting documentation provided by both the complainants and utilities
to identify areas of non-compliance and, based upon findings, prepare letters
or citations to the company for non-compliance.
Ability to perform duties as well as telephone answering duties while being
logged into Call Center telephone/performance software.
Applicants must meet one (or more) of the following methods(s)
to be considered for this vacancy:
- Civil Service Lists (Fill by examination in
accordance with collective bargaining.)
How to apply - all candidates:
Submit an online application at https://www.governmentjobs.com/careers/pabureau/promotionaljobs
on or before Friday, January 5, 2018 and
All application materials must be filed online by the closing date
of this posting. Faxed, e-mailed, mailed, late and/or
incomplete applications will not be accepted.
To be considered for this vacancy, all applicants must meet the minimum
experience and training requirements.
Individuals applying for Reinstatement must submit a letter of interest
requesting consideration for reinstatement.