Below is the job posting for temporary positions in BCS. If interested please apply using the link I have attached.

https://www.governmentjobs.com/careers/pabureau/jobs/1924430/limited-term-utility-termination-investigator?keywords=Limited&pagetype=promotionalJobs

 

 

COMMONWEALTH OF PENNSYLVANIA
invites applications for:

Limited Term Utility Termination Investigator



The Commonwealth of Pennsylvania is proud to be an equal opportunity employer supporting workplace diversity.

 

 

 

SALARY:

$37,066.00 - $55,844.00 Annually

JOB TYPE:

Civil Service

DEPARTMENT:

Public Utility Commission

LOCATION:

Dauphin County

OPENING DATE:

12/21/17

CLOSING DATE:

01/05/18 11:59 PM

JOB CODE:

G5211

POSITION NUMBER:

99999999

UNION:

AFSCME

BARGAINING UNIT:

G1

PAY GROUP:

ST5

BUREAU/DIVISION CODE:

1402

BUREAU/DIVISION:

Bureau of Consumer Services

WORKSITE ADDRESS:

400 North Street

CITY:

Harrisburg

ZIP CODE:

17120

CONTACT NAME:

Shannon Marciano

CONTACT PHONE:

717-783-9794

CONTACT EMAIL:

smarciano@pa.gov

THE POSITION:

THIS IS FOR MULTIPLE POSITION AND HAVE A 6-MONTH DURATION

If you anticipate the need for an accommodation due to a disability, please inform the Human Resource Office at the time an interview is scheduled.

A regular work schedule will be assigned within the hours of 8:00 a.m. 6:00 p.m. (E.g., 8:00 4:30, 8:30 5:00, 9:00 5:00, 10:00 6:00, etc.) With possible overtime when necessary.


THESE ARE ENTRY LEVEL POSITIONS.

DESCRIPTION OF WORK:

This position assists consumers in reaching reasonable amortization agreements with utilities when their accounts are delinquent.  Specific duties are as follows:
 
Receives service termination complaints via telephone, letters; makes record on log; solicits demographic, topical information.
 
Reviews complaints via utility company reports, telephone calls, conferences, written statements, research, inquiry, investigation in order to decide the validity of the complaint and the solution of same.
 
Insure fair, reasonable procedures to present pertinent evidence and the challenge thereof by any party in the process of settling informal disputes.
 
Prepares settlement agreements when needed, insures a signature of parties as reasonable under the circumstances to close cases.
 
Assists superiors in establishing, maintaining program procedures, practices as established under 52 PA Code, Chapter 56.
 
Assists in the preparation of data through research for statistical programmatic reports.
 
Prepares, insures validity of service termination reports sent to the Office of Administrative Law Judge to assist in expediting the formal process. 
 
Performs other duties as required.

Essential Function:

Ability to read and analyze written correspondence, then articulately summarize and enter appropriate information into internal databases or operating systems.
 
Ability to enter, retrieve, and research information via the use of current technologies. (E.g.: the web, internal/external data bases, other software, etc.)
 
Ability to read, learn and understand utility tariffs, commission regulations, and relative statutes as they pertain to public utilities.
 
Ability to communicate in writing, representing the agency in a manner that is grammatically correct, logically presented, and understandable.
 
Ability to perform telephone answering duties in a call center environment.
 
Ability to communicate verbally in a pleasant and clear manner, and in a manner that is grammatically correct, logically presented, and understandable.
 
Ability to logically present facts both verbally and in writing which will result in a decision which is binding on the consumer and company.
 
Ability to effectively communicate both verbally and in writing to facilitate settlements in situations where a decision is not rendered.
 
Ability to interact effectively with the public, other agencies, and coworkers.
 
Ability to learn and understand existing policies and procedures and incorporate the information into assigned duties.
 
Ability to analyze and understand utility company reports, various reports and supporting documentation provided by both the complainants and utilities to identify areas of non-compliance and, based upon findings, prepare letters or citations to the company for non-compliance.
 
Ability to perform duties as well as telephone answering duties while being logged into Call Center telephone/performance software.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY:

Eligibility - all candidates
Meet the minimum experience and training required for the job: Four years of customer service or consumer service experience.

or

Any equivalent combination of experience and training.

Be a resident of Pennsylvania.

Be eligible for selection in accordance with Civil Service rules.

EXAMINATION INFORMATION:

Applicants must meet one (or more) of the following methods(s) to be considered for this vacancy:

  • Civil Service Lists (Fill by examination in accordance with collective bargaining.)
  • Transfer
  • Reinstatement

How to apply - all candidates:
Submit an online application at https://www.governmentjobs.com/careers/pabureau/promotionaljobs on or before Friday, January 5, 2018 and attach:

  • Resume


All application materials must be filed online by the closing date of this posting. Faxed, e-mailed, mailed, late and/or incomplete applications will not be accepted.

To be considered for this vacancy, all applicants must meet the minimum experience and training requirements.

Individuals applying for Reinstatement must submit a letter of interest requesting consideration for reinstatement.
 

 

APPLICATIONS MAY BE FILED ONLINE AT:
http://www.employment.pa.gov

OUR OFFICE IS LOCATED AT:
400 North Street
Harrisburg, PA 17120


jobs@pa.gov

An Equal Opportunity Employer

Position #86-17
LIMITED TERM UTILITY TERMINATION INVESTIGATOR
SM