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Telephone Tips for Consumers

Start of the Breadcrumb.Home \ Telecommunications \ Telephone Tips for Consumers

The PUC's Bureau of Consumer Services (BCS) often receives complaints from consumers on a variety of issues. Here is a telephone tip guide on the most common complaints we receive. If you still have further questions after reviewing the guide, please contact BCS at (717) 783-1740 or (800) 692-7380.

 

  • Assistance Programs to Get (or stay) Connected
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  • Cell Phones or Wireless Phones
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  • Check Your Charges for Accesssing the Internet
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  • Collect Calls from Prison Inmates
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  • Slamming and Cramming
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  • Directory Assistance
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  • Fat Finger Dialing
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  • Fee for NOT choosing a Long Distance Provider
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  • Pre-Paid Phone Cards
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  • Reading Your Phone Bill
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  • Do Not Call Lists
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  • Understanding the Taxes on Your Phone Bill
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  • Using Telephone Company's Calling Cards
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  • Glossary of Telephone Terms
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  • Links to Additional Resources
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  • Telephone Fact Sheet
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    Disclaimer: All information that appears on this website is merely an electronic representation and is not the officially filed information. The official documents reside in the File Room of the Public Utility Commission in 2-North, on the second floor of the Commonwealth Keystone Building in Harrisburg and are available for public inspection during normal business hours