Office of Competitive Market Oversight (OCMO)

On Dec. 10, 2009, the Commission announced that the Office of Competitive Market Oversight will serve as the Commission’s electric retail choice ombudsman, as described in the Default Service and Retail Electric Markets Policy Statement at 52 Pa. Code §69.1817. In this capacity, the OCMO will oversee the development and functioning of the competitive retail electric supply market. The OCMO was originally formed in January 2009 to similarly monitor the retail natural gas supply market.

The OCMO is within the Office of the Executive Director, who calls upon a designated group of legal, technical and policy staff members from various Commission bureaus and offices to informally address obstacles faced by electric generation suppliers in participating in the retail market. The office is responsible for responding to questions from stakeholders regarding the competitive retail electric market, monitoring issues hindering the development of a competitive retail market and facilitating informal dispute resolution between default service providers and electric generation suppliers.

Issues that EGSs have questions about or wish to have considered for mediation by the OCMO should be sent to ra-OCMO@pa.gov.

For information on the Commission’s Investigation of Pennsylvania’s Retail Electric Market, please see the following page of the Commission’s website: Retail Electric Markets Investigation.

Reports & Information

Informal Comments on EDC Eligible Customer Lists - February 2014

Citizens' Electric Company FirstEnergy Solutions
PECO Energy Company PPL Electric Utilities
Office of Consumer Advocate  

Supplier/EGS Consolidated Billing Report - The final report from CHARGE's EDEWG Sub-Team on Supplier/EGS Consolidated Billing. Released September 2010.

Last-in Enrollment Scenarios for Pennsylvania - List of questions and answers from each EGS.  Dated May 27, 2010.

 

EDC Generation Cost Component Matrices

Electric Distribution Companies' Generation Cost Component Matrix - Dated 2017.

Electric Distribution Companies' Generation Cost Component Matrix - Dated 2015.

Electric Distribution Companies' Generation Cost Component Matrix - Dated March 2013.

Orders

Notice of Proposed Rulemaking Order - Rulemaking regarding Electricity Generation Customer Choice, 52 Pa. Code Chapter 54. Public Meeting of December 7, 2017. Docket No. L-2017-2628991.

Tentative Order - Petition of PPL Electric for approval of a Default Service Program and Procurement Plan for June 1, 2017 through May 31, 2021. Public Meeting of November 8, 2017. Docket No. P-2016-2526627.

Order - Proposed Rulemaking to solicit comments about amending and adding to PUC regulations at 52 Pa. Code § 62.225, regarding NGDC business practices. Public Meeting of August 31, 2017. Docket No. L-2017-2619223.

Order - Rulemaking to amend the provisions of 52 Pa. Code, Chapter 59 regulations regarding standards for changing a customer's natural gas supplier. Public Meeting of April 20, 2017. Docket No. L-2016-2577413.

Advance Notice of Proposed Rulemaking Order - Rulemaking to amend the provisions of 52 Pa. Code, Chapter 59 regulations regarding standards for changing a customer's natural gas supplier. Public Meeting of December 22, 2016. Docket No. L-2016-2577413.

Final Order - PUC authorizes a temporary, limited waiver permitting EDCs to delay the sending of confirmation letters in the context of EGS enrollments using the instant connect process. Public Meeting of July 21, 2016 at Docket No. I-2011-2237952.    

Final Order - Pike County Light & Power Company Plan for Seamless Moves and Instant Connects. Public Meeting of June 30, 2016 at Docket No. M-2014-2401119.

Tentative Order - PUC's investigation of Pennsylvania's Retail Electric Market. Public Meeting of May 19, 2016 at Docket No. I-2011-2237952.

Final Order - UGI's plan for implementing seamless moves and instant connects in its service territory. Public Meeting of May 19, 2016 at Docket No. M-2014-2401126.

Final Order - PECO Energy Company's Plan for Seamless Moves and Instant Connects. Public Meeting of October 22, 2015 at Docket No. M-2014-2401085.

Tentative Order - PECO Energy's Plan for Seamless Moves and Instant Connects. Public Meeting of October 1, 2015 at Docket No. M-2014-2401085.

Final Order - PPL Electric's Plan for Seamless Moves and Instant Connects. Public Meeting of October 1, 2015 at Docket No. M-2014-2401103.

Final Order - FirstEnergy Companies' Joint Plan for Seamless Moves and Instant Connects. Public Meeting of October 1, 2015 at Docket No. M-2014-2401130.

Final Order - Approving Duquesne Light Company’s (Duquesne) plan for implementing seamless moves and instant connects in its service territory. Public Meeting of Sept. 3, 2015. Docket Number M-2014-2401127.

Opinion & Order on Petition for Clarification of Commission Supplier Marketing Regulations; 52 Pa. Code §111.7 - Public Meeting of April 23, 2015. Docket No. P-2015-2464976. 

Final Order on Interim Guidelines for Eligible Customer Lists - Public Meeting of October 23, 2014.  Docket Number M-2010-2183412.

Final Order on Clarification on Notice Requirements for Electricity & Natural Gas Disclosure Statements - Public Meeting of October 2, 2014. Docket Number L-2014-2409385.

Final Order on Requirements for Electric Generation Suppliers; Acceptable Security Instruments - Public Meeting of July 24, 2014.  Docket Number M-2013-2393141.

Tentative Order on Request for Clarification on Notice Requirements for Combined Electricity & Natural Gas Disclosure Statements - Public Meeting of July 9, 2014. Docket No. L-2014-2409385. Clarification on 52 Pa. Code, Sections 54.5, 54.10 and 62.75.

Tentative Order on the Interim Guidelines for Eligible Customer Lists - Public Meeting of June 19, 2014.  Docket No. M-2010-2183412.

Final-Omitted Rulemaking Order Regarding the Provisions of Notices of Contract Expiration or Changes in Terms for Residential & Small Business Customers - Public Meeting of April 3, 2014. Docket No. L-2014-2409385.

Final-Omitted Rulemaking Order Regarding Standards for Changing a Customer's EGS - Public Meeting of April 3, 2014.  Docket No. L-2014-2409383.

Order on the Review of Rules, Policies & Consumer Education Measures Regarding Variable Rate Retail Electric Products - Public Meeting of February 20, 2014. Docket No. M-2014-2406134.  

Tentative Order on the PUC Bonding Requirements for EGSs and Acceptable Security Instruments - Public Meeting of December 5, 2013.  Docket No. M-2013-2393141.

Final Order on the Guidelines for Use of Fixed Price Labels for Products with at Pass-Through Clause - Public Meeting of November 14, 2013.  Docket No. M-2013-2362961.

Final Order on EDC Customer Account Number Access Mechanism for EGSs - Public Meeting of July 16, 2013.  Docket No. M-2013-2355751.

Tentative Order on the Use of Fixed Price Labels for Products With a Pass-Through Clause - Public Meeting of May 23, 2013.  Docket No. M-2013-2362961.

Tentative Order on EDC Customer Account Number Access Mechanism for EGSs  - From the Public Meeting of April 18, 2013.  Docket No. M-2013-2355751. 

Reconsideration Order on Supplier Marketing - Rulemaking on Marketing and Sales Practices for the Retail Residential Energy Market. Docket No. L-2010-2208332. Public Meeting of April 4, 2013.

Final Order on Interim Guidelines Regarding Standards For Changing a Customer’s Electricity Generation Supplier - From the Public Meeting of October 24, 2012.  Docket No. M-2011-2270442.

Order on Standards for Electronic Data Transfer and Exchange Between EDCs & EGSs - From the Public Meeting of May 10, 2012. Docket No. M-00960890F0015.

Tentative Order on Accelerated Switching - Interim Guidelines Regarding Standards for Changing a Customer's Electricity Generation Supplier. Docket M-2011-2270442. Order adopted at the November 10, 2011 Public Meeting, order entered November 14, 2011.

Order on the Eligible Customer Lists - The Notice of Reconsideration order allows the Commission to issue a reconsideration order regarding ECL issues and provide uniform ECL guidelinesfor .  Docket No. M-2010-2183412. Dated June 9, 2011.

Order on Investigation of Pennsylvania’s Retail Electricity Market - The Commission's order launches the statewide investigation of Pennsylvania’s retail electricity market.  Docket No. I-2011-2237952. Dated April 28, 2011.

Order on Marketing and Sales Practices for the Retail Residential Energy Market - Proposed Rulemaking Order on the Marketing and Sales Practices for Retail Residential Energy Markets. Docket No. L-2010-2208332. Dated February 10, 2011.

Final Rulemaking Order on Supplier Marketing - Rulemaking on Marketing and Sales Practices for the Retail Residential Energy Market. Docket No. L-2010-2208332. Public Meeting of October 24, 2012.

Order on Interim Guidelines for Eligible Customer Lists - Order on the Interim Guidelines for Eligible Customer Lists. Docket No. M-2010-2183412. Dated November 12, 2010.

Order on Interim Guidelines on Marketing and Sales Practices for EGSs and NGSs - Order and Annex A on Interim Guidelines on Marketing and Sales Practices for Electric Generation Suppliers and Natural Gas Suppliers.  Docket No. M-2010-2185981. Dated November 4, 2010.

Order on Interim Guidelines Regarding Advance Notification - Order and Appendix A on Interim Guidelines Regarding Advance Notification by an Electric Generation Supplier of Impending Changes Affecting Customer Service; Amendment re: Supplier Contract Renewal/Change Notices.  Docket No. M-2010-2195286. Dated September 23, 2010.

Order on Interim Guidelines Regarding Advance Notification - Order on the Interim Guidelines Regarding Advance Notification by an Electric Generation Supplier of Impending Changes Affecting Customer Service; Amendment re: Supplier Contract Renewal/Change Notices. Docket No. M-2010-2195286. Dated September 2, 2010.

Order on Interim Guidelines Regarding Notification by an EGS - Order on the Interim Guidelines Regarding Notification by an Electric Generation Supplier of Operational Changes Affecting Customer Service and Contracts.
Docket No. M-00960890F0013. Dated August 13, 1998.

Secretarial Letters

Secretarial Letter - Letter regarding the Guidance on Chapter 111 Residential Supplier Marketing Regulations. Docket No. L-2010-2208332, dated December 8, 2017.

Secretarial Letter - Letter regarding the Guidance on Electric Generation Supplier Licensee Financial Security. Docket No. M-2013-2392141, dated April 8, 2016.

Secretarial Letter - Letter on the addition of “Sign Up for This Offer” functionality and the inclusion of a “View All Offers” link on PAPowerSwitch.com.

Secretarial Letter - Letter on Accelerated Switching Regulations at 52 Pa. Code §§ 57.171.57.180 at Docket No. L-2014-2402409383.  Dated September 8, 2014.

Secretarial Letter - Letter regarding the EDC plan filings for Seamless Moves and Instant Connects.  Dated August 13, 2014. Docket Numbers:

Duquesne Light: M-2014-2401127 PECO: M-2014-2401085 PPL: M-2014-2401103
Pike County: M-2014-2401119 UGI: M-2014-2401126 Met-Ed: M-2014-2401130
Penelec: M-2014-2401151 Penn Power: M-2014-2401151 West Penn Power: M-2014-2401148

Secretarial Letter - Letter asking for comments on a proposed rulemaking regarding disclosure statements for residential and small business customers and the notices of contract renewal or changes in terms. The Secretarial Letter contains a draft of the proposed regulations and a summary to the proposals.  Docket No. L-2014-2409385.

Secretarial Letter - Letter asking for comments on a proposed rulemaking regarding the standards for changing a customer's electricity generation supplier.  The Secretarial Letter contains a draft of the proposed regulations. Docket No. L-2014-2409383.

Secretarial Letter - Letter announcing several recent upgrades to the PAPowerSwitch website that makes it easier for Pennsylvania consumers to shop for a competitive electric generation supplier. Docket No. M-2009-2082042. Dated June 19, 2012.

Secretarial Letter - Letter clarifying the issues that have arisen regarding the presentation of tax information on residential customers’ electric bills. Docket No. M-2009-2082042. Dated July 7, 2011.

Secretarial Letter - Reminder to EGSs of their responsibilities regarding unit pricing information and sales tax on customer bills. Docket No. M-2009-2082042. Dated May 27, 2011.

Secretarial Letter - Describes the requirements applicable to mixed meter scenarios. Docket No. M-2009-2082042. Dated March 25, 2011.

Secretarial Letter - Expands the role of OCMO to serve as the Commission’s electric retail choice ombudsman. Docket No. M-2009-2082042. Dated Dec. 10, 2009.

Secretarial Letter - Letter directed to the Electric Generation Suppliers regarding the licensing of marketing services providers. Docket No. M-2009-2082042. Dated Dec. 10, 2009.

Secretarial Letter - Letter announcing the newly launched electric shopping website PAPowerSwitch. Dated March 8, 2010.

Secretarial Letter - Letter regarding the disclosure of default service solicitation results and the creation of a default service rate calculation model. Docket No. M-2009-2082042. Dated October 13, 2010.

Secretarial Letter - Letter regarding the Interim Guidelines for Eligible Customer Lists. Docket No. M-2010-2183412. Dated Feb. 15, 2011.

Secretarial Letter - Letter to the EDCs and EGSs regarding entering pricing and contact information on the Electric Shopping website. Docket No. M-2009-2082042. Dated Feb. 16, 2011.

Secretarial Letter - Letter to EGSs and EDCs regarding the budget billing obligation for dynamically-priced products. Docket No. M-2009-2082042. Dated Feb. 16, 2011.

Committee Handling Activities for Retail Growth in Electricity (CHARGE)

For information on the Commission’s CHARGE, please see the following page of the Commission’s website: CHARGE.