Local Service Migration

Migration Disputes - Informal Resolution Process

Commission regulations at 52 PA Code § 63.222 state that “the Commission designate Commission staff as contact persons through which (local service providers) LSPs and (network service providers) NSPs may request expedited resolution for alleged problems between service providers or compliance with this title.”

Pursuant to these regulations, the Commission has designated Melissa Derr (Bureau of Technical Utility Services) and Louise Fink Smith (Law Bureau) as contacts for local service migration disputes among service providers. Please address any technical service questions in this matter to Melissa Derr at mderr@pa.gov. Legal or policy questions should be addressed to Louise Fink Smith at finksmith@pa.gov.

This is for utility to utility disputes. Consumers who have issues with their service providers should contact the PUC's Bureau of Consumer Services at 1-800-692-7380 with questions or issues that are related to the service from a utility.

Secretarial Letter - Issued on Aug. 1, 2006, and sets forth the process for an informal, nonadversarial, expedited dispute resolution process. Docket No. L-00030163.

Company Contact and Escalation Lists

Migration Information - Secretarial letter that explains the regulations establishing an orderly process for customer migration between local service providers within the telecommunications industry. Dated October 31, 2005.

Commission regulations at 52 Pa Code Chapter 63.201 require each Local Service Provider (LSP) and Network Service Provider (NSP) operating in Pennsylvania to maintain a company contact and escalation list for resolving migration problems and interfering station conditions. The service provider is to keep its list current, make the list available on a publicly accessible website and supply the website address to the Commission. The Commission has posted below the website addresses supplied by the service providers.

This information is available to any service provider that may need to contact another service provider to resolve a migration problem. The websites are listed alphabetically 
by service provider and are linked to the provider’s contact information site.

Acceris Communications 
a/k/a WorldxChange Corp.

www.acceris.com/contact_info.asp

Advanced Telephone Systems http://patel.org/local-service-migration/

Armstrong Telephone Company-North

http://patel.org/local-service-migration/

Armstrong Telephone Company-PA

http://patel.org/local-service-migration/

AT&T

http://www.att.com/lnp/handbook/lnp.html

ATX Communications

www.atx.com/atx_contact_escalation.html

Bentleyville Communications Corp.

http://patel.org/local-service-migration/

Broadwing Communications LLC

http://www.broadwing.com/sr/Documents/BRWBusinessRules.pdf

Broadview Networks Inc.

www.broadviewnet.com/CLEC

Cat Communications International

http://www.ccitelecom.com/tariffinfo/webdocs.aspx?type=tariff&State=PA - click on "Local Migration Escalation List"

Cavalier Telephone LLC

http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/

Choice One Communications of Pennsylvania Inc.

http://choiceonecom.com/CLEC_Contacts.php

Citizens Telephone Company of Kecksburg

http://patel.org/local-service-migration/

Citizens Telephone Company of New York

http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc

 

CloseCallAmerica

www.closecall.com/local/pa_contact.html

Comcast Phone of Pennsylvania LLC

https://tradingpartners.comcast.com/PortOut/

Commonwealth Telephone Company

http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc

Consolidated Communications of Pennsylvania Company http://patel.org/local-service-migration/

Cordia Communications Corp.

http://www.cordiacorp.com/ - Click on "Migration" link under PUC/LSP.

Core Communications Inc.

http://www.coretel.net/pmisicel.htm

CTSI

http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc

Excel Telecommunications Inc.

http://w3.excel.com/us/Lc_reg_contact.asp

Frontier Communications of Breezewood LLC

http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc

Frontier Communications of Canton LLC

http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc

Frontier Communications of Lakewood LLC

http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc

Frontier Communications of Oswayo River LLC

http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc

Frontier Communications of Pennsylvania LLC

http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc

Full Service Computing Corp.

http://fullservicenecomputing.com/tariff.htm

Full Service Network

http://fullservicenetwork.com/tariff.htm

Global Crossing Telemanagement Inc.

www.globalcrossing.com/jsp/global/contact_us.jsp

Global Crossing Local Services Inc.

http://www.globalcrossing.com/jsp/global/contact_us.jsp

Hancock Telephone Company

http://patel.org/local-service-migration/

Hickory Telephone Company

http://patel.org/local-service-migration/

Intellifiber Networks Inc. http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/

Ironton Telephone Company

http://patel.org/local-service-migration/

Lackawaxen Telecommunications Services

www.ltis.net/con_mig.html

Laurel Highland Telephone Company

http://www.lhtc.co/connect/

LDMI Telecommunications Inc. http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/

Level(3) Communications

www.level3.com/userimages/dotcom/pdf/LNP_FAQ.pdf - Scroll to page 4 for contact names.

Line Systems Inc.

http://linesystems.com/contact.htm - Scroll to the representatives listed under "Provisioning".

Marianna & Scenery Hill Telephone Company

http://patel.org/local-service-migration/

MCI

http://global.mci.com/us/enterprise/tools/lnp/lnp_guide/

McLeodUSA Telecommunications Services LLC http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/

NationsLine

http://www.nationsline.com/tariffinfo/webdocs.aspx?type=tariff&State=PA - Click on "Local Migration Escalation List"

The North-Eastern Pennsylvania Telephone Company

http://patel.org/local-service-migration/

North Penn Telephone Company

http://patel.org/local-service-migration/

PAETEC Communciations Inc.

http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/

Palmerton Telephone Company

www.ptelco.com/migration.html

Penn Telecom Inc.

www.penntele.com/migration.html

Pennsylvania Telephone Company

http://patel.org/local-service-migration/

Pymatuning Independent Telephone Company

http://patel.org/local-service-migration/

RCN

http://www.rcn.com/company/PA/lehigh_local_phone_migration.php or http://www.rcn.com/company/PA/phila_local_phone_migration.php

Service Electric Telephone Company

http://patel.org/local-service-migration/

SBC Long Distance LLC

http://tinyurl.com/axpu8

South Canaan Telephone Company

http://www.socantel.net/connect/

Spectrotel Inc. (T/A One Touch Communications)

http://www.spectrotel.com/

Sprint

www.sprint.com/localwholesale/clec_neac_escalation_list.html

Talk America Inc. http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/

TDS Telecom/Deposit Telephone Company

http://patel.org/local-service-migration/

TDS Telecom/Mahanoy & Mahantango

http://patel.org/local-service-migration/

TDS Telecom/Sugar Valley Telephone Company

http://patel.org/local-service-migration/

Trinsic Communications Inc.

http://www.trinsic.com/corp/contactUs.jsp

US LEC of Pennsylvania LLC http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/

VarTec Telecom Inc.

www.vartec.com - Under Legal notice, scroll to VarTec Local Service Migration Regulatory Contact.

Venus Telephone Corporation

http://patel.org/local-service-migration/

Verizon North

http://www22.verizon.com/wholesale/homepage.jsp 

Primary Contact: Denise Walsh, National Market Center (NMC) Supervisor - (516) 832-5853 or Denise.t.walsh@verizon.com

Escalated Contact: Antionette Gittens, NMC Manager - (914) 709-0666 or Antoinette.gittens@verizon.com

Verizon Pennsylvania

http://www22.verizon.com/wholesale/homepage.jsp

Primary Contact: Denise Walsh, National Market Center (NMC) Supervisor - (516) 832-5853 or Denise.t.walsh@verizon.com

Escalated Contact: Antionette Gittens, NMC Manager - (914) 709-0666 or Antoinette.gittens@verizon.com

West Side Telecommunications

http://patel.org/local-service-migration/

Windstream Buffalo Valley Inc. http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream Communications Inc. http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream Conestoga Inc. http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream D&E Systems Inc. http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream D&E Inc. http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream KDL Inc. http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream Norlight Inc. http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream NTI Inc. http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream Pennsylvania Inc. http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/

XO Communications Services Inc.

http://www.xo.com/carrier/care/Pages/overview.asp - Click on "Migration Contacts" link under the "Carrier Care Services" heading.

Yukon Waltz Telephone Company

http://www.yukonwaltz.com/connect/