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Welcome to eFiling



The Commission is no longer open for business at its offices in Harrisburg and the public cannot be admitted to the Commission’s offices on either the 2nd or 3rd floors of the Commonwealth Keystone Building. Therefore, we can no longer accept hand delivered filings, and we encourage all to use eFiling and eService as much as possible. If you don’t have an eFiling account, it is easy to create one.

We also urge the public to file only what is necessary or urgent. The Commission did adopt an Emergency Order on March 13, 2020 preventing all shut offs of utility services.

Filings that CANNOT be eFiled
There are certain filings that cannot be eFiled, such as filings containing confidential or proprietary material, and formal complaints from complainants who are appealing a BCS decision and must file an appeal notice and formal complaint form by mail according to 52 Pa. Code Section 56.172.

There are two options for documents that cannot be eFiled:
1. Submit by mail overnight delivery, certified and priority as well as first class; or
2. Email directly to Secretary Chiavetta at

Secretary Chiavetta has waived the restriction on emailed filings. Fillings that contain confidential and proprietary material and other fillings not able to be eFiled, will be permitted to be filed by email.

Please do not fax filings to the Commission as staff has been directed to work from home and we do not have access to the Commission’s fax machines.

Confidential Security Information (CSI)
If you are submitting Confidential Security Information (CSI), it CANNOT be emailed. Overnight delivery is still the most acceptable method to file CSI, but since mail services have been disrupted, we will make arrangements for hand delivery to the Commission under extraordinary circumstances. Email Secretary Chiavetta if you must file CSI.

Questions or Problems
The Secretary’s Bureau is committed to keeping the workflow of the Commission moving through the process of accepting filings and service of orders, decisions, Secretarial Letters and other documents. If you run into a problem – email the below staff as a group to ensure you get a timely answer.

Melissa Reside, Assistant Secretary and Order/Entry (service)
Doreen Trout, Admin Officer, RTK, Tariffs, CSI, 1329 filings
Shirley Spunaugle, Manager of Compliance and Assignment (C&A) – (all incoming filings)
Jodi Taylor, Legal Supervisor of C&A
Ariel Wolfe, Legal Supervisor of C&A
Audley Brown, Supervisor of Record Ret-ention

eFiled documents have a file size limit of 10 megabytes (MB). Check out eFiling Subscriptions for instructions on why and how to sign up for eFiling. For a list of qualified documents that are eligible for eFiling, see Size of Qualified Documents and Paper Copy Requirements. The PUC also began the Elimination of Additional Paper Copy Filing Requirements.

eFiling permits consumers, utilities and attorneys to file certain documents electronically with the Commission without filing paper copies, serve documents electronically on other parties if they agree to such service, and to receive electronic service of documents from the Commission. The eFiling process is intended to permit individuals to initiate formal proceedings with the Commission by the filing of a Qualified Document. A listing of those Qualified Documents can be obtained by clicking here. When registering to use eFiling, eFilers will be asked to provide information, including their name, the party they represent, their address and their email address if they agree to receive service of documents electronically.

In order to electronically file documents with the Commission, you will first need to create an eFiling user account. If you have not yet created an eFiling user account, you can create an individual account or a corporate account at any time.

For an explanation of how to create an eFiling account and how to electronically file documents, please review the Quick eFiling User Guide.

Large Filing Guidelines - Guidelines when filing 250+ pages with the Commission.

If you do not wish to file electronically, you should file a paper document with the Secretary of the Commission at 400 North Street, Harrisburg, PA 17120. Filing of paper documents should follow the Commissions formal rules at 52 Pa. Code Section 1.1 et seq.

If you do not wish to initiate a formal Commission proceeding, one that involves formal Commission hearings and/or processes, you may wish to contact the Commissions Bureau of Consumer Services at 1-800-692-7380 or you may file an informal complaint with the Commission.

You may view a copy of the eFiling regulations (as stated in the Commision's final rulemaking order) by clicking here.

You can view the eFiling User Guide by clicking on the Technical Assistance link on the left hand menu.

The PUC has prepared an Electronic Service of Formal Complaints Secretarial Letter and Waiver regarding Electronic Service of Formal Complaints. By completing the waiver form contained in the Secretarial Letter, utilities may (1) waive the requirement for the Commission to serve formal complaints by certified mail and (2) agree to accept electronic service (eService) of all formal complaints served upon them.

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