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IMPORTANT NOTICE:

The Commission is no longer open for business at its offices in Harrisburg and the public cannot be admitted to the Commission’s offices on either the 2nd or 3rd floors of the Commonwealth Keystone Building. Therefore, we can no longer accept hand delivered filings, and we encourage all to use eFiling and eService as much as possible. If you don’t have an eFiling account, it is easy to create one.

We also urge the public to file only what is necessary or urgent. The Commission did adopt an Emergency Order on March 13, 2020 preventing all shut offs of utility services.

Filings that CANNOT be eFiled
There are certain filings that cannot be eFiled, such as filings containing confidential or proprietary material, and formal complaints from complainants who are appealing a BCS decision and must file an appeal notice and formal complaint form by mail according to 52 Pa. Code Section 56.172.

There are two options for documents that cannot be eFiled:
1. Submit by mail overnight delivery, certified and priority as well as first class; or
2. Email directly to Secretary Chiavetta at rchiavetta@pa.gov.

Secretary Chiavetta has waived the restriction on emailed filings. Fillings that contain confidential and proprietary material and other fillings not able to be eFiled, will be permitted to be filed by email.

Please do not fax filings to the Commission as staff has been directed to work from home and we do not have access to the Commission’s fax machines.

Confidential Security Information (CSI)
If you are submitting Confidential Security Information (CSI), it CANNOT be emailed. Overnight delivery is still the most acceptable method to file CSI, but since mail services have been disrupted, we will make arrangements for hand delivery to the Commission under extraordinary circumstances. Email Secretary Chiavetta if you must file CSI.

Questions or Problems
The Secretary’s Bureau is committed to keeping the workflow of the Commission moving through the process of accepting filings and service of orders, decisions, Secretarial Letters and other documents. If you run into a problem – email the below staff as a group to ensure you get a timely answer.

Melissa Reside, Assistant Secretary and Order/Entry (service) mreside@pa.gov
Doreen Trout, Admin Officer, RTK, Tariffs, CSI, 1329 filings dotrout@pa.gov
Shirley Spunaugle, Manager of Compliance and Assignment (C&A) – (all incoming filings) sspunaugle@pa.gov
Jodi Taylor, Legal Supervisor of C&A jotaylor@pa.gov
Ariel Wolfe, Legal Supervisor of C&A awolf@pa.gov
Audley Brown, Supervisor of Record Ret-ention audbrown@pa.gov

We are open for business, but the public cannot be admitted to the Commission’s offices on either the 2nd or 3rd floors of the Commonwealth Keystone Building. We encourage all to use eFiling and eservice as much as possible. If you don’t have an eFiling account, it is easy to create one.

Hand Delivery of Filings
At this time, if you need to hand deliver a filing to the Commission, come to the Security Guard on the 2nd floor of the Commonwealth Keystone Building. There is an electronic date stamper available so both your copy and the PUC’s copy of the filing can be date stamped. Please bring a copy of what you want date stamped with you! We are limiting any copying services to minimize personal contact.

Filings that CANNOT be eFiled
There are certain filings that cannot be eFiled, such as filings containing confidential or proprietary material, and formal complaints from complainants who are appealing a BCS decision and must file an appeal notice and formal complaint form by mail according to 52 Pa. Code Section 56.172. If the Commonwealth Keystone Building closes to the public, you will no longer be able to hand deliver filings to the Secretary’s Bureau. In the alternative, you can submit those filings not able to be eFiled by mail – overnight delivery, certified and priority as well as first class.


The PUC is waiving its regulations to increase the file size limit of eFiled documents from 5 megabytes (MB) to 10 MB. Also, we have continued to add qualified documents that are eligible for eFiling. Here are links to the Secretarial letters dated August 16, 2012: Electronic Filing - Size of Qualified Documents and Paper Copy Requirements, Paper Filing - Elimination of Additional Paper Copy Filing Requirements

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If you are enrolled in the Commissions electronic filing system you can choose to have your account revoked at any time without penalty or detriment to an ongoing proceeding. In order to revoke your account, however, you must file a notice to do so with the Commission. The notice must include the information set forth at Chapter 52 Pa Code 1.32(b)(6)(i). You must also notify, following proper service requirements, all other parties involved in any active proceeding you currently have before the Commission in order for the revocation to take effect.

From the effective date of successful revocation of your electronic filing system account, your ability to file and serve documents electronically will cease and you must serve all documents regarding your proceeding in paper form in accordance with Commission service rules and regulations (Chapter 52 Pa Code sections 1.54, 1.55, 1.56, 1.57, 1.58 and 1.59). You will also receive service of all documents in the same manner.

Revoking your electronic filing system account is not the only manner in which an account can be disabled. If the Commission finds that an individual, through their account, has been abusing* the electronic filing privileges, it can cancel that account and revoke the individuals ability to use the system after giving proper notice to the account user. If the individual is a party to an active proceeding at the time of revocation and has consented to receive electronic service, the individual must serve the other parties to the proceeding with a notice of revocation.

* Abuse of the Commissions electronic filing privileges includes knowingly allowing another person, not the owner of the account or an authorized agent of the owner, to use the user ID and password, as well as knowingly engaging in actions that interfere with the security of the electronic filing system, i.e., introducing viruses or destructive programming into the system.