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Technical Assistance


Browser Compatibility

The eFiling website has been optimized to work with Internet Explorer 9.

In addition, eFiling has been tested and works with the following browsers using the Windows 7 operating system:

  • Internet Explorer 10*
  • Internet Explorer 11*
  • Google Chrome (latest version- 31.0.1650.63)
  • Mozilla Firefox (latest version - 26)

*Some functionality, including logging into efiling, may be affected when using Internet Explorer 10 and 11. Modifying your browser Compatibility View settings to include the “pa.gov” domain will improve website performance with these versions of Internet Explorer.

The Compatibility View settings can be found by clicking on the "Tools" button or click "Tools" from the browser menu bar. Click on Compatibility View Settings, then add "pa.gov" to the list of Websites to view in "compatibility" mode (see below). Additional information on the Compatibility View settings for Internet Explorer versions 10 and 11 is available at Microsoft's Website.

Image of Compatibility View Settings Dialogue box.

Support (Procedural):

For an explanation of how to create an eFiling account and how to electronically file documents, please review the Quick eFiling User Guide.

A more detailed user guide is also available -- eFiling User's Guide.

Please email procedural efiling questions to ra-efiling@pa.gov or call 717-772-4945.

Business hours are Monday through Friday; 7:30 a.m. to 4:00 p.m.  Inquiries made outside of these hours will be given priority treatment as we strive to respond to all inquiries/questions by the next business day.

Support (Technical):

If you experience any technical issues or other errors while using the eFiling website, please send an email to the PUC Help Desk or call 717-787-8227. The PUC Help Desk hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. (excluding State-observed holidays).

Please include the following information in your email:

  • Browser you are using
  • Issue encountered
  • Briefly describe the action being taken when the issue was encountered.

Maintenance:

Certain functions of PUC's eFiling system will be unavailable every day from 11:00 p.m. to 6:30 a.m. for routine maintenance. Additionally, maintenance will be performed on the third Saturday of each month and the system will be down for approximately 15 minutes at some point between 8:00 p.m. and 11:00 p.m. The functions that are not available during these maintenance periods are: POR searches, user account modification and eService Directory.