Navigation Menu Bullet Welcome
Navigation Menu Bullet Login
Navigation Menu Bullet Create Account
Navigation Menu Bullet Technical Assistance
Navigation Menu Bullet eFiling FAQs

eFiling FAQs

  1. General
  2. Account Setup
  3. Preparing to eFile
  4. Submitting an eFiling
  5. Subscriptions
  6. eService
  7. Assistance

General


What is the eFiling system?

eFiling is a method of electronically filing documents with the PA Public Utility Commission (PUC). It is intended for individuals to initiate formal proceedings with the Commission by filing qualified documents.

Is eFiling mandatory for all users?

No. Participation in eFiling is completely voluntary, but it is encouraged for efficiency and environmental factors.

How do I get started?

Consumers who are interested in eFiling need to register online for a user ID and password. A user ID and password constitute the electronic signature. Visit the PUC website at www.puc.pa.gov under eFiling/Create Account.

Top of Page

Account Setup


Should I select Individual or Corporate for my Account Type?

There are two ways to set up an eFiling account: an Individual or Corporate account. You should set up an Individual account if you are a user that is not part of a corporation/company that has set up a Corporate account. You may be an individual filing a Formal Complaint or an employee of an organization that has not established and do not intend to establish a Corporate account. You should set up a Corporate account if you are a member of a corporation/organization/company that has a need to monitor the filings submitted by all of its members. For example, XYZ Electric Utility may set up a Corporate account and all of the employees that submit eFilings will be sub-accounts under the Corporate account. All of the eFilings made by the sub-accounts will be visible by the owner of the Corporate account. Each sub-account once established by the Corporate account acts as if it is its own individual account and cannot see the eFilings made by other sub-accounts. Only the Corporate account owner can see all of the eFilings made by the sub-accounts.

How do I modify account information?

Log in to the eFiling website. On the Welcome to eFiling homepage, click on the Modify Account link that is located in the left navigation panel. Click Update next to the account information you would like to change. Make the appropriate changes and then click Save. Not all of the information about your account can be changed on the website. You may need to contact the Secretary's Bureau to make certain account changes.

Top of Page

Preparing to eFile


What types of documents are qualified to be eFiled?

Qualified documents include, but are not limited to, affiliated interest agreements, applications, petitions, complaints, securities certificates, tariffs, answers, briefs, comments, letters, notices of appearance or intervention, prehearing memos and preliminary objections. A complete list of qualified documents may be found by clicking here.

What should I do if my document type is not qualified?

If your document type is not on the list of qualified documents, then you must file by paper. Paper files may be mailed or hand-delivered.

Can Confidential/Proprietary documents be eFiled?

No. Confidential/Proprietary documents may not be eFiled.

What format should I use to upload documents?

The eFiling system requires an Adobe PDF format. The PDF file cannot be password protected. It must have the ability to be scanned and copied.

What is the size limit for files?

Files must not exceed 10 megabytes.

What happens if my filing is over the size limit?

If the total size of all documents contained in the filing is over 10 megabytes, an error message in red will appear on the web page. You can then make changes to the filing so that it conforms to the 10 megabyte limitation. If the file is over 20 megabytes, a web page containing "the page cannot be displayed" error will appear, and you are automatically logged out of the system.

What qualified document type do I choose if I am filing a document accompanied by a cover letter and/or a certificate of service?

The priority document should be the document type that you choose when filing multiple documents.

If I am filing multiple documents with the same docket number, do I upload each document separately or can I upload them together?

You may upload all of the documents together as long as the total file size does not exceed 10 megabytes. You will receive one eFiling Confirmation notice for the complete eFiling.

Top of Page

Submitting an eFiling


How do I know if my file was successfully submitted to the PUC?

Once successfully submitted, the eFiling Successfully Transmitted page will appear with the eFiling Confirmation Number, the date and time that the filing was received and a list of the documents contained in the filing.

Why didn't I get my eFiling Confirmation number?

The document may not have been submitted from the eFiling Summary page. Log in to the eFiling website to review your filings on the My Filings link in the left navigation panel. You should see the document with a Load and Remove link available. You can submit the document by clicking the Load link and then complete and submit your filing. Once successfully submitted, the eFiling Successfully Transmitted page will appear with the eFiling Confirmation Number.

How do I find my eFiling Confirmation Number if I didn't print it?

Log in to the eFiling website to review your filings on the My Filings link in the left navigation panel. The My Filings page contains all your eFiling history, including the eFiling Confirmation Number for all successfully uploaded documents.

How quickly is a file processed by the Commission?

Normally filings are processed within 3 business days. You will receive a notice through email if you provided a valid email address, or it will be listed under My Filings once you log in.

Do I need to submit a paper copy?

No, unless your filing is more than 250 pages. If your filing is more than 250 pages, submit a paper copy accompanied by the e-confirmation page or a cover letter with the eFiling Confirmation Number must be provided to the Secretary of the Commission within three days of eFiling.

How do I submit an unfinished document?

Log in to the eFiling website to review your filings on the My Filings link in the left navigation panel. You should see the document with a Load and Remove link available. You can submit the document by clicking the Load link, and an e-confirmation page will appear.

How do I know the status of my file?

Log in to the eFiling website to review your filings on the My Filings link in the left navigation panel. The My Filings page contains all your eFiling history, including the status of all documents.

Top of Page

Subscriptions


What is the benefit of Subscriptions?

eFile Subscriptions allow users to automatically receive an email notification whenever a document is added, removed or changed on the PUC website that meets specific criteria. For example, a user may have saved a subscription that will notify them whenever a document is added, removed or changed for a specific Docket number or for documents of a specific type (such as a Press Release). Subscription notifications are run twice a day. You will receive one email for each subscription you have created if there are documents that were added, removed or changed that meet the subscription criteria you defined.

Top of Page

eService


How do I eServe parties to a case?

You can find Parties to any case by performing a POR search. The POR search will provide you with a complete Parties of Record list indicating which parties are accepting eService. Additionally, you can search for users accepting eService using the eService Directory. The Commission does not provide eService for those documents that are the filer's responsibility to serve.

Top of Page

Assistance


Who can I contact for my technical eFiling problems?

Please visit the eFiling Technical Assistance Page for general assistance and browser compatibility information.

For technical problems such as logging in, forgotten user names or passwords, or system generated errors while eFiling, call the PUC Help Desk at 717-787-8227 or email RA-PUCHelpDesk@pa.gov.

Who can I contact for my procedural eFiling problems?

For procedural questions such as what types of documents qualify for eFiling, how to prepare and assemble files and other operational issues email ra-efiling@pa.gov.

Top of Page