Press Release

PUC Enhances Ability to Search Online for Utility Complaints

Published on 8/5/2015

Filed under: Electric Gas Water and Wastewater Telecommunications Transportation and Safety

HARRISBURG – The Pennsylvania Public Utility Commission (PUC) has launched a series of enhancements to the PUC website in order to make it even easier for consumers to find and review complaints involving utilities.

“Earlier this year we launched a new website feature that allows users to search by company for formal complaints filed against regulated utilities,” Commissioner Pamela A. Witmer explained. “Our latest updates take that process another step forward, allowing consumers to access complaint information from the front page of our website, using just one click of the mouse or a single tap on the screen.”

Using prominent links on the PUC website, consumers can now automatically jump to the complaint search for specific types of regulated utilities, including: electricity, natural gas, telecommunications, water/wastewater and transportation. Additionally, a “Search for Consumer Complaints” link has been added to each industry category on the website, and this is the first link provided to visitors who are reviewing information on the site.

The updated search function is part of an ongoing effort by the Commission to make clearer information available about all utilities operating in Pennsylvania. Links to the enhanced complaint searches have also been added to the PUC’s highly regarded PAPowerSwitch website, which offers detailed information about power shopping options available to consumers.

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.

For recent news releases and video of select Commission proceedings or more information about the PUC, visit our website at www.puc.pa.gov. Follow the PUC on Twitter – @PA_PUC for all things utility.  “Like” Pennsylvania Public Utility Commission on Facebook for easy access to information on utility issues.

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Contact:

• Nils Hagen-Frederiksen
  Press Secretary
  717-418-2701
  nhagen-fre@pa.gov