Consumer Education Services

For many consumers, deciphering a utility bill or understanding Utility Choice can be a daunting undertaking. Fortunately, PUC consumer education specialists regularly travel the state, holding workshops and providing tips to remove the mystery behind utility bills and issues.

Staff members in the Communications Office organize educational and networking opportunities on utility issues.

The PAPowerSwitch website is just one of the educational tools they use. Brochures, speaking engagements, roundtable discussions and conferences are other ways used successfully to help consumers shop wisely for utility services.

Roundtable Discussions

Roundtable discussions are some of the most popular events and are held several times a year throughout Pennsylvania. Representatives from the PUC, state agencies, senior groups, utility representatives and community-based organizations plan and oversee the educational events.

In 2001, more than 1,000 representatives attended these events to learn more about the PUC, Utility Choice, Universal Service programs, consumer protections, scams, conservation and weatherization tips, collection and termination procedures, and social service programs. The PUC, utility companies, and other organizations and groups underwrite these free events for the public.

Industry Experts Discussion
To find more information on upcoming events, check out the Consumer Education Events Schedule.
Industry experts discuss water and wastewater issues with Roundtable Discussion participants.

Consumer Education Partnerships

The PUC partners with various companies and organizations to bring programs to consumers. Past partnerships have included the following:


  • Utility Companies
  • State Agencies
  • AARP Chapters
  • Area Agency on Aging Chapters
  • Community-Based Organizations
  • Legislators
  • Consortiums
  • Health Care Agencies
  • Schools
  • Religious-Based Organizations
  • Consumer Advocates

Consumer Education Specialists

If you would like more information or to schedule an event in your area, contact our Consumer Education Specialists.

Christina Chase-Pettis
(717) 772-8884
Shari Williams
(215) 560-6901

Dave Hixson
(717) 772-2766