Consumer Information on Assistance Programs, Safety, Shopping & More

Energy Saving Information

Smart Meter Q&A
Questions and Answers regarding the use of smart meters.

Ways to Save Energy
Tips on saving energy around the house.

Energy Efficiency, Conservation and Savings Information
Tips on energy efficiency, conservation, and energy savings information.

Summer Heat Wave Tips
Tips on saving energy during the summer months.

Compact Fluorescent Light Bulbs (CFLs) - Information on CFLs and Mercury.


Home Heating Rebates & Loan Programs

Keystone Help
A loan energy program that allows consumers to get a low cost loan for ENERGY STAR® rated and high efficiency heating, air conditioning, air sealing, insulation, windows, doors, geothermal and “whole house” improvements using Home Performance with ENERGY STAR® .

The Pennsylvania Housing Finance Agency’s (PHFA) Homeowners Energy Efficiency Loan Program (HEELP) offers loans between $1,000 and $10,000 for specific energy efficiency repairs at a fixed-rate of one percent (1%) for ten years with no prepayment penalties.

Energy Assistance Information

Energy Assistance
Consumer tips for saving energy and programs that are available to help low-income customers.

PA Energy Consumer Bill of Rights - Spanish Version
Residential energy customers in Pennsylvania have both rights and responsibilities that ensure fair dealings between customers and the utility company.

Need Help Staying Warm this Heating Season - Spanish Version
Information on where help is available to stay warm during cold weather.

Consumer Rights and Responsibilities

Your Rights and Responsibilities as a Utility Consumer
Booklet that explains a consumer's rights and protections.

Door-to-Door Sales Agents

Utility Imposter Poster and Keystone Alliance Fact Sheet - Video PSA
Information on what consumers should do if a utility imposter comes to their door.

Consumer Tips on Door-to-Door Sales - Infographic with tips dealing with Door-to-Door Energy Salespeople.

Local Service Telephone Competition for Verizon Customers

Verizon Local Service Telephone Competition Fact Sheet - The PUC determined that Basic Standalone Local Telephone Service is competitive in 153 wire centers in seven geographical areas within the Commonwealth served by Verizon. The wire centers are located in the following general service regions: Philadelphia, Erie, Scranton/Wilkes-Barre, Harrisburg, Pittsburgh, Allentown and York.


Rules Governing Termination/Reconnections/Payments/Cash Deposits

Responsible Utility Consumer Protection Act (Chapter 14) Fact Sheet - Spanish
These fact sheets explain the changes to the rules that apply to cash deposits; reconnection of service; termination of service; payment arrangements and the filing of termination complaints by electric and gas consumers.

Responsible Utility Consumer Protection Act (Chapter 14) Water Fact Sheet - Water Spanish
These fact sheets explain the changes to the rules that apply to cash deposits; reconnection of service; termination of service; payment arrangements and the filing of termination complaints by water consumers.

System Improvement Charges

System Improvement Charges - Distribution and Collection
Fact Sheet that defines system improvement charges for water companies, and request to use it for wastewater and natural gas companies

Ratemaking Process

PUC Ratemaking Process Fact Sheet
This fact sheet reviews the PUC ratemaking process and the role of consumers in the process.

Electric Shopping

Taking Action by Choosing an Electric Supplier - Spanish Version
Fact Sheet with questions to ask suppliers and a shopping worksheet.

Understanding Fixed & Variable Rates - Spanish Version
An explanation of the differences between fixed and variable rates when shopping for an electric supplier.

Frequently Asked Questions When Shopping for Electricity - Spanish Version
A Q&A of the most common questions asked when shopping for an electric supplier.

PAPowerSwitch-Shop. Switch. Save. - Take Charge Fact Sheet
This brochure gives tips on how to shop for electricity, switch suppliers and save money.

Standard Offer Program - Spanish Version
Explains how EDCs can refer customers who call the utility to enroll in the program that offers the customer a standard 7% discount versus the EDC’s currently effective Price-to-Compare.

Understanding Your Electric Supplier's Contract - Spanish Version
Explains the the terms and conditions of your contract with the supplier, and what to look for as the contract expires.

Shopping for Electricity
This fact sheet gives tips on where to shop for electricity and answers some frequently asked questions regarding how to shop for an electric supplier.

PUC Rate Cap Fact Sheet
This fact sheet reviews the history and status of electricity generation rate caps in Pennsylvania.

Electric Bill Breakdown

These fact sheets help you understand your electric bill by breaking down the various charges and answers questions regarding electric bills.
PECO Energy
PECO Energy - Residential Heat
PECO Energy - Off-Peak/Residential Heat
Penn Power
Pike County Light
Wellsboro Electric
Citizens Electric
Duquesne Light
West Penn Power (Formerly Allegheny Power)

Three Components of Electric Service
This fact sheet explains through a diagram, the three components of electric service.

PUC Rate Cap Commercial & Industrial Customers Fact Sheet
This fact sheet reviews the history and status of electricity generation rate caps for commercial and industrial customers in Pennsylvania.

Choosing an Aggregator or Broker for Electric Supply
This fact sheet defines what an aggregator are broker are, and how to work with them.

Alternative Energy

Alternative Energy & Economic Development in PA
A fact sheet that reviews the Alternative Energy Portfolio Standards Act and energy credits available in Pennsylvania.

Using Alternative Energy at Home in Pennsylvania
This fact sheet describes how residential alternative energy can connect the the electric grid.

Complaint Filing Process

Consumer Complaint Procedures Guide - Booklet

Know the PUC Complaint Process and Your Options - Trifold Brochure

Filing Complaints - Link to file a complaint with the PUC.

Transmission and Power Lines

Transmission Lines Fact Sheet
The PUC's roll in transmission line siting and the roll of consumers is reviewed in this fact sheet.

Power Line Safety
Tips on how to safely navigate around power lines.

Portable Generators

Portable Generator Safety
Safety tips on using portable generators when the electricity goes out.